Hiring Cloud Support Engineers- Remote

 
Location: Indiranagar, Bangalore, India 

Time: US and India Shift Positions

Experience Level: 1 years to 4 years(Multiple Positions]

Designation: Remote Support Engineer – Cloud and End User Computing

Spektra Systems is seeking an experienced Systems Engineer who possesses a passion for people and for emerging technologies. You likely have a home lab where you play with new tech and have a passion to solve problems.

“If you’re a good remote support and end user support engineer, We’ll help you become an expert on Microsoft Cloud”

Overview

  • Provide Technical Support to US Customers for Office365, User management, and End User Support.
  • Provide End user support for Windows 10, Office, One Drive, Office 365 and related technologies.
  • Perform and maintain user provisioning and de-provisioning tasks.
  • Learn the latest Microsoft Cloud technologies and provide solutions with using latest technologies.
  • Learn Ticket management tools, internal/external communication and processes to deliver top quality service.
  • Analyze, identify, and remediate issues within client infrastructures.
  • Windows Server Management and Monitoring
  • Preserve and grow your knowledge of help desk procedures, products, and services by pursuing continuing education both inside and outside of work to maintain professional expertise.

General Requirements

  • At least 1 year of experience working in a remote support environment.
  • Experience with ticketing and time tracking procedures.
  • Excellent written and verbal communication skills.
  • Relentless client-focus, and ability to consistently deliver high-quality customer service.
  • Adherence to workflow best practices: attention to detail, thoroughness, and follow-through.
  • Ability to accurately schedule and effectively balance multiple short and long-term project work for timely completion.
  • Ability to work autonomously and with other members of the technical and operations teams.

Must be willing to work on full night shift schedule

Technologies you’ll be working with:

  • Windows 10 Client Operating Systems

Office 365 Applications and Services, One Drive, Sharepoint, Microsoft Teams etc

  • Windows Server Management, Update Mangement.
  • Microsoft Azure Infrastructure
  • Azure Active Directory
  • Virtualization and Cloud Server Monitoring and Management

Apply

Please send out profiles to careers@spektrasystems.com with “Resume for Cloud Support Engineer” in subject.

Note: Please apply if you’re attracted to a dynamic startup environment with a small team, where you’re actively involved in driving business growth and learning new things.Also note that responsibilities and expected skills are subjective to level and years of experience